- Prioritet - Hög
- Gällande System - MagnaVoIP
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Event Summary
At 2017-08-09 10:24am MST Data102 observed that the SIP proxy labelled SIP2 stopped routing SIP packets. Two separate alert systems informed of this issue, and at 10:25am, automated remediation restarted the SIP routing service on that server. By 10:27am the server resumed full functionality and service was restored.
Customers with endpoints that register to the SIP2 server may have been unable to create new outbound calls, and were unable to receive calls during this brief period; in-progress or calls in the connecting phase may have been interrupted. Calls that were already established were not impaced. Customers with endpionts registered to any other SIP proxy were not impacted.
Root Cause
The service interruption was caused by a software crash on SIP2. This software crash is due to a known memory allocation bug in the SIP proxy software. We have been advised that this kind of issue will continue to occur more frequently as our customer base and call volume increases.
Resolution & Scheduled Maintenance
Due to this being a known bug causing the SIP proxy software to crash, the resolution is to upgrade our software to avoid hitting the bug again. As such, we are scheduling an urgent software upgrade for 2017-08-10 at 12:30am MST. - Datum - 08/09/2017 10:24 - 08/09/2017 10:27
- Senast Uppdaterad - 08/09/2017 13:03
- Prioritet - Medel
- Gällande System - DirectMX Email Firewall Platform
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DirectMX Maintenance Notification Dear valued Data102 customer,
Please be advised that Data102 will be performing service impacting maintenance to the DirectMX email firewall platform.
Who: All Customers using DirectMX
When: 02/11/2016 10:00PM -- 02/12/16 01:00AM
Where: DirectMX email firewall platform
Why: Platform software updateSummary
Data102 will be upgrading the software for the entire DirectMX platform to bring online additional features such as email continuity, archiving, and secure messaging.
Email flowing through DirectMX may be spooled or delayed during the maintenance window. The procedure upgrades components independently, resulting in significantly reduced service impact.If you have any questions about this maintenance, please contact us directly and reference Ticket Number: 119605
Data102 Operations Team
support@data102.com
719-387-0000x2You are receiving this email because you are listed as an authorized contact for a customer of Data102.
To stop receiving these notices, please contact us as above. Thanks! - Datum - 02/11/2016 22:00 - 02/12/2016 01:00
- Senast Uppdaterad - 02/05/2016 12:42
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