Impacted inbound/outbound dialing (In Progress)
  • Priority - Critical
  • Affecting Other - Magnavoip
  • Between 2:30pm and 3:00pm on 10/7/2017, Data102 observed multiple T1/PRIs lose connetivity to an upstream voice carrier.

    These circuits carry the majority of traffic for the Colorado Springs/719 region of our service. Customers with service via this carrier have been unable to make or recieve calls for the duration of the outage. 

    As of 4:30pm, we have remapped all of our outbound dialing to avoid these circuits; inbound service continues to be impacted.

    ** Update 4:40pm **
    We have learned that our upstream carrier suffered a power outage due to vandalism at their head end. Power has been restored, and services are being repaired.

    ** Update 6:05pm **
    Notified of inbound service restoration, and was confirmed at approximately 6:10pm.

    ** Update 6:43pm **
    Notified of outbound service restoration, reconfigured trunks and tested outbound service at 7:38pm (not urgent, as outbound was being processed through alternate upstreams without issue)

    ** Update 10/9/17 @ 11:30am **
    We are aware of intermittent inbound dialing, and of an "All circuits are busy" message occasionally playing on connect. This is due to various underlying circuits being down on our trunk group, and some calls attempting to use those downed services. We have remedied more than 50% of those, and are troubleshooting the additional capacity.

    ** UPdate 10/9/17 @ 12:32pm **
    Technicians are en route to the far end of one of our down hi-cap circuits to replace equipment that was damaged during the outage. Upon replacement and cable swapping we expect full operation.

    ** Update 10/9/17 @ 2:16pm **
    Full service has been restored across all uplinks and carriers.

  • Date - 10/07/2017 14:29
  • Last Updated - 10/09/2017 14:21