Inbound dialing issues in Colorado Springs (Reported)
  • Priority - Critical
  • Affecting System - Option9
  • Data102 is aware of an inbound dialing issue in the Colorado Springs region, stemming from a CenturyLink interconnect problem. We are working aggressively to resolve this as soon as possible.

  • Date - 06/25/2020 08:00
  • Last Updated - 06/25/2020 08:23
Inbound 719 call issues (Reported)
  • Priority - Critical
  • Affecting Server -
  • At 21:51 MST Data102 saw multiple PRIs from our Colorado Springs local carrier to down simulatenously. This temporarily impacts inbound calling to 719 numbers on that trunk group.

    Data102 is in contact with the upstream provider and is working for a speedy remedy.

    ** Update: 10:21pm: All of the PRIs are back up and appear to be functioning normally.

  • Date - 09/03/2018 21:51
  • Last Updated - 09/03/2018 22:30
nimbus1 cloud platform network connectivity (Reported)
  • Priority - Critical
  • Affecting Server - Nimbus VPS
  • Data102's nimbus platform experienced a partial switch feailure at 15:25:27MST. Network connectivity was fully restored at ~15:31:49. Due to partial switch failure impacting storage availability, some Windows virtual machines automatically rebooted. No Linux-based server appears to have been impacted.

    Data102 is assessing every server to ensure their operation at this time. Data102 will evaluate the switch failure and remedy accordingly.

  • Date - 08/24/2018 15:24 - 08/24/2018 15:31
  • Last Updated - 08/24/2018 16:05
Upstream connectivity issues (In Progress)
  • Priority - Critical
  • Affecting Other - Cogent transit
  • Over the last few hours we have observed some issues with our Cogent uplink, including heavy packet loss. We are temporarily removing Cogent from our transit mix at this time.

    ** Update 15:34 **
    We believe we have isolated and repaired the packet loss issues we have been seeing with Cogent and, after monitoring, have returned the network to full service.

  • Date - 08/07/2018 08:05
  • Last Updated - 08/07/2018 15:36
Upstream connectivity flap 2018-03-21 @ 21:43 (Reported)
  • Priority - High
  • Affecting Other - Network Services
  • Data102 saw our BGP sessions with Level3 this evening fail around 21:43, 21:48, and 21:52 MST. Our logs and routers indicate that the BGP hold timer failed. We have opened ticket a ticket with Level3 for more information as to what occurred – we did not observe any other BGP flaps, router reloads or other issues, just Level3 flapping on both v4 and v6.

  • Date - 03/21/2018 21:48
  • Last Updated - 03/21/2018 22:23
SIP2 VoIP routing failure, maintenance (Scheduled)
  • Priority - High
  • Affecting System - MagnaVoIP
  • Event Summary
    At 2017-08-09 10:24am MST Data102 observed that the SIP proxy labelled SIP2 stopped routing SIP packets. Two separate alert systems informed of this issue, and at 10:25am, automated remediation restarted the SIP routing service on that server. By 10:27am the server resumed full functionality and service was restored.

    Customers with endpoints that register to the SIP2 server may have been unable to create new outbound calls, and were unable to receive calls during this brief period; in-progress or calls in the connecting phase may have been interrupted. Calls that were already established were not impaced. Customers with endpionts registered to any other SIP proxy were not impacted.

    Root Cause
    The service interruption was caused by a software crash on SIP2. This software crash is due to a known memory allocation bug in the SIP proxy software. We have been advised that this kind of issue will continue to occur more frequently as our customer base and call volume increases.

    Resolution & Scheduled Maintenance
    Due to this being a known bug causing the SIP proxy software to crash, the resolution is to upgrade our software to avoid hitting the bug again. As such, we are scheduling an urgent software upgrade for 2017-08-10 at 12:30am MST.

  • Date - 08/09/2017 10:24 - 08/09/2017 10:27
  • Last Updated - 08/09/2017 13:03
DirectMX Software Maintenance (Scheduled)
  • Priority - Medium
  • Affecting System - DirectMX Email Firewall Platform
  • data102 YouTube Data102  YouTube Data102  YouTube Data102  YouTube Data102  YouTube Data102 
    DirectMX Maintenance Notification

    Dear valued Data102 customer,

    Please be advised that Data102 will be performing service impacting maintenance to the DirectMX email firewall platform.

    Who: All Customers using DirectMX
    When: 02/11/2016 10:00PM -- 02/12/16 01:00AM
    Where: DirectMX email firewall platform
    Why: Platform software update

    Data102 will be upgrading the software for the entire DirectMX platform to bring online additional features such as email continuity, archiving, and secure messaging.

    Email flowing through DirectMX may be spooled or delayed during the maintenance window. The procedure upgrades components independently, resulting in significantly reduced service impact.

    If you have any questions about this maintenance, please contact us directly and reference Ticket Number: 119605

    Data102 Operations Team

    You are receiving this email because you are listed as an authorized contact for a customer of Data102.
    To stop receiving these notices, please contact us as above. Thanks!

  • Date - 02/11/2016 22:00 - 02/12/2016 01:00
  • Last Updated - 02/05/2016 12:42