Overview
The Phone Terminal extension type is used to connect phone devices to the system.
After having defined the general settings, you can start setting up the options specific to the phone terminal extension type. At the same time, you may skip this step and come back any time later on by clicking the Phone terminal setup icon available in the extension's management page.
In the sections below, you will find detailed information about options available for configuration in order to suit your needs.
Basic Settings
This section allows to set up CallerID related and extension on hold options for your Phone Terminal extension.
Option
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Details
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Default music on hold folder |
This folder contains the sound files that will be played in order when the caller is on hold or when the extension waits for an operation to be performed. |
CallerID name in public calls |
Customize the CallerID name shown on the callee's screen, when the extension is calling public destinations. If the receiving party supports CallerID, the following name is displayed:
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CallerID number in public calls |
Customize the CallerID number shown on the callee's screen, when the extension is calling public destinations. If the receiving party supports Caller ID, the following number is displayed:
The system can send the CallerID name Set by server and the CallerID number Set by user or viceversa. |
Currently using CallerID numbers |
Choose one or several CallerID numbers to send when an outgoing call is initiated. The numbers available are the ones defined for the channel(s) (resource) used for routing the calls to public destinations. To add a CallerID number, click the Change link and a pop-up window will be displayed allowing you to manage the CallerIDs. In order to be displayed in this list, the public phone number(s) defined for the channels (resources) used for routing the calls to public destinations must be assigned to the organization owning this extension. It is possible to assign CallerIDs associated with DIDs that are on the user pool, but that have not been assigned to any extension. Please note that a CallerID can be set as default even if it has not been assigned to the extension's DID pool. To associate a CallerID with the extension, you need to select the corresponding checkbox and click the Assign CallerIDs link. To disassociate a CallerID, you need to select the corresponding checkbox and click the Remove selected link. |
Do not send CallerID on public calls | Applies if you do not want your CallerID to be sent to public destinations. If the callee's phone terminal supports the CallerID function, it will display the Anonymous string. |
Send public CallerID on internal calls | Applies if you want the public CallerID (when available) to be used for local and extended local calls as well. It allows the association between the CallerID of the Phone terminal user and an existing card code defined for the same CallerID. |
Preserve original CallerID on transferred calls | Applies if you want MagnaVoIP to keep the original CallerID when the call is forwarded between destinations. |
Send SIP P-Asserted-Identity and P-Preferred-Identity headers |
Allows the headers to be added to all outgoing INVITE requests sent from this extension. |
Hangup when extension does not answer in <x> seconds |
Refers to the time interval a call is allowed to ring before being terminated by the MagnaVoIP system. Default: 30 seconds. |
Do not keep calls in parking lots for more than <x> seconds |
Refers the time interval a call is allowed to remain in the parking lot before being transferred back to the extension that parked the call. Default: 180 seconds. |
Instant Messaging
Option
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Details
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Enable Chat Access |
Grants access to the Instant Messaging feature. |
Calling Features
Option
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Details
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Call waiting active |
Allows the user to answer multiple calls using the phone's call waiting features. Calls are not rejected when the extension is busy. |
Do not disturb function active | Gets calls rejected and a custom sound file played to the callers trying to contact the extension. |
Play sound <file_name> when DND is activated |
Enable if you want a sound to be played to the callers trying to contact the extension while the Do not disturb function active is enabled. |
Voicemail
This feature allows callers to leave voice messages when the extension is unavailable or busy.
Option
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Details
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Enable voicemail |
Allows the extension to use the Voicemail function. |
Auto delete messages older than <x> days |
Specify after how many days all messages will be auto-deleted.
Accepted values: from 1 to 999. |
New message notification |
Choose the action that MagnaVoIP will perform when the extension receives a new voicemail message:
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Voicemail password |
The password requested when the mailbox is accessed over the phone. |
Voicemail automatically answers after <x> seconds | If enabled and the extension user does not answer in <x> seconds, the call will be transferred to Voicemail . |
Exit to operator on key press |
With a simple press on 0, this option allows the caller to exit Voicemail and connect to an Operator, i.e. another extension available to take the call. |
Add extension to company directory |
Adds the extension to the list containing the company's extension numbers. The company directory has a functionality similar to a phone agenda and can be accessed either directly from the keypad by dialing *22 or by using a specially designed IVR action called Play company directory. It can be used if you want to call a certain user, but you do not know his extension number. You are asked for the name you are looking for. The user's full name and his extension is played and you are redirected to him. Also, please note that it is recommended for users to register only one extension in the company directory, the extension they wish to be contacted on. |
Conference Settings
This feature allows more than two extension owners to take part in the same phone conversation.
Option
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Details
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Conference function enabled | When enabled, this option allows the extension to create and join conference calls. |
Conference room size | Set the maximum number of users that can join the conversation; between 2 and 99. |
Timeout on empty conference room <x> seconds | Set the timeout before the conference ends (in case there are no participants left); between 1 and 9,999;If the conference is scheduled to close when all moderators exit, this option will be ignored. |
Enable music on hold | When enabled, this option allows MagnaVoIP to play the files located in the Default music on hold folder if there is only one user present in the conference. |
Prompt for PIN on conference creation | When enabled, MagnaVoIP asks the conference creator to set a password; all the users that join the conference have to dial this password in order to access the conference. |
Close the conference when all conference moderators exit | When enabled, MagnaVoIP terminates all the calls the moment all conference moderators exit the conference. |
Announce user count on joining conference | When enabled, MagnaVoIP announces any new participant about the number of users present in the conference call. |
Announce users joining/leaving | When enabled, MagnaVoIP announces the users about any participant joining or leaving the conference call. |
Fax Center
This feature allows the extension to receive faxes and manage them by using the extension account.
Option
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Details
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Enable fax center |
When enabled, allows the extension to receive faxes. Whenever a fax message is received, MagnaVoIP saves it to a file on the system. The extension's owner will be able to retrieve it at any point later on. |
Accept faxes sent by email to |
If enabled, the extension will accept faxes sent to the administrator's email address, made default at installation. |
Accept fax from email |
Specify the email addresses from which the extension should accept fax messages. Use the +/- buttons to remove/add email addresses from the list. |
Play sound <sound> before sending fax |
Select if you want to choose a sound that will be played before a fax message is sent. |
Auto delete received faxes older than <x> days |
Specify after how many days all received faxes will be auto deleted. Between 1 and 999. |
New received fax notification |
Choose the action that will be performed by MagnaVoIP when the extension receives a new fax message:
|
Fax automatically answers after <x> seconds | If the extension user does not answer in <x> seconds, the server will try to answer in order to detect a fax. |
If not a fax, send to voicemail |
When enabled, in case the call is not a fax, the server will transfer the call to the extension's voicemail; otherwise, the system will answer with a fax tone. |
Call Recording
This feature allows the user to record phone conversations.
Option
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Details
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Call recording function enabled |
When enabled, allows the user to use the call recording functions on this extension. |
Record triggered |
Specify when and how call recording will be triggered:
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Play sound <sound> when call recording starts |
When enabled, MagnaVoIP will play the sound each time a recording operation starts.
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Password Protection
This feature allows the extension user to block the access to the phone terminal for a certain period of time. The terminal can be blocked or activated from its keypad by dialing the password set in this section;
A blocked phone terminal cannot be used for placing or receiving calls;
If the Voicemail feature is enabled, then all incoming calls will be redirected to voicemail while the phone terminal is blocked.
Option
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Details
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Protected phone access active |
Select this checkbox if you want to enable the Password Protection feature for this extension.After enabling this feature and defining the required password, the
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Old access password | This line is displayed only when editing the extension's settings and if a password has been previously defined for the Password Protection feature. |
Password to access telephony | Specify the password the user will have to dial in order to block/activate the access to their phone terminal. The password must be a number between 3 and 12 digits in length.If this feature is enabled and the user want to block/activate the phone terminal, from the terminal keypad they must dial *11 then the password defined in this section. |