Call Reports - Features

CALL REPORTS

  MagnaVoIP makes it very easy to view and sort your calls based on variables such as call duration, cost, and hangup cause. The following list of options should provide a helpful tool for find finding historical calls throughout the system. Some of the columns below may not be viewable to you depending on your account type.




Searching for Calls

Option
Details
From number

If you want only certain received calls to be displayed, then you can use the drop-down list and the text box to search through the list:

  • Starting with - Only the calls received from the number(s) starting with the digit(s) filled in the text box will be displayed.
  • Ending with - Only the calls received from the number(s) ending with the digit(s) filled in the text box will be displayed.
  • Exact match - Only the calls received from the number(s) matching exactly the digit(s) filled in the text box will be displayed.
To number

If you want only the calls placed to certain phone number(s) to be displayed, then you can use the drop-down list and the text box to search through the list:

  • Starting with - Only the calls placed from the number(s) starting with the digit(s) filled in the text box will be displayed.
  • Ending with - Only the calls placed from the number(s) ending with the digit(s) filled in the text box will be displayed.
  • Exact match - Only the calls placed from the number(s) matching exactly the digit(s) filled in the text box will be displayed.
Account name Fill in the account name (on service provider, organization or user levels) you are searching for.
Charging plan Fill in the charging plan name that generated the call cost you are searching for.
CallID Fill in the unique number that Asterisk generated to identify the call.
Through channel Search only for the calls that were directed through a specific channel.
With CallerID Fill in the CallerID of the person that placed the call.
With network code Specify the code of the network whose calls you are looking for.
Selected channel prefix This value is available only for outgoing external calls. It contains the prefix of the dialed number that was matched with one of the area codes defined in the routing channel's costs.
SIP-CallID It is used to identify all SIP packets that belong to a particular call.
Called DID The called Direct Inward Dialing (DID) number.
PRI channel The identification number of the PRI card that contains the channel through which the call was made.
Call duration Specify the call duration limits by filling in the fields from the rule: Bigger than <x> seconds and/or smaller than <y> seconds.
Call cost Specify the call cost limits by filling in the fields from the rule: Bigger than <x> and/or smaller than <y>.
Profit Specify the profit limits by filling in the fields from the rule: Bigger than <x> and/or smaller than <y>.
Call ended with

Filter the calls based on their resolution:

  • Answered - Displays only the calls that were answered.
  • No answer - Displays only the calls that were not answered.
  • Busy - Displays only the calls that could not be answered because the callee was involved in another call.
  • Failed - Displays only the calls that could not reach their destination.
  • Unknown - Displays only the calls whose resolution is unknown.
  • Not allowed - Displays only the calls that were not authorized to reach their destination.
Start search on <x> and end on <y> Use the text boxes or click the calendar icon to specify the period you want to search.
Hangup cause Choose a certain hangup cause to be used as search criteria.
Display

Filter the search results:

  • All – Select this to display all the call types in the list.
  • Incoming calls – Select this to display only the calls that were received.
  • Outgoing calls – Select this to display only the calls that were placed.
Limit search by call context

Filter the search results:

  • All – Select this to display all the calls.
  • Local calls – Select this to display only the calls made to local numbers (between extensions belonging to the same organization).
  • Extended local calls – Select this to display only the calls made to extended local numbers (between extensions belonging to different organizations).
  • External calls – Select this to display only the calls received from outside the system or sent to external destinations.
Limit search by application

Filter the search results by the application used by Asterisk to handle the call:

  • Dial – Select this to display the calls between two phone terminals.
  • Queue – Select this to display the calls targeted at queue extensions.
  • Conference – Select this to display the conference calls.
  • Voicemail – Select this to display the calls that ended in the voice mailbox.
  • Voicemail center – Select this to display the calls to a voicemail center extension type.
  • IVR – Select this to display calls targeted at IVR extensions.
  • Park – Select this to display calls that were parked.
  • Unpark – Select this to display calls that were picked up form the parking lot.
  • Calling card - Select this to display calls that were made using an extension of type calling card.
  • Intercom/paging - Select this to display the calls made through an Intercom/paging extension type.
  • Callback - Select this to display calls that were made using an callback extension type.
  • Fax - Select this to display incoming fax calls stored on the server.
  • Supervising - Select this to display the supervised calls.

Call List

  The Call List area is where the searched calls are displayed. By default, MagnaVoIP displays all the calls from the current month. You can select data from the previous months by choosing the desired month and year in the drop down list in the upper left hand corner.

Table Column
Details
T

The call type.

A

The application used by the call.

From

This column lists the CallerID, for example <8754>, or, if the call is initiated from inside the system, the extension number (e.g. 007 or 0001*007) of the person who made the call.
Hold the mouse cursor over an extension number to display an info message that provides details about the extension that made the call.
For outgoing calls, the number of the extension that placed the call (reference extension) is displayed using bold characters.

To

This column lists the CallerID, for example <8754>, or, if the called party is from inside the system, the extension number (e.g. 007 or 0001*007) of the person who answered the call.
Hold the mouse cursor over an extension number to display an info message that provides details about the extension that received the call.
For incoming calls, the number of the extension that received the call (reference extension) is displayed using bold characters.

Transfer source This column lists the number of the source extension if the call was transferred to another extension. If not, then '-' will be displayed.
Transfer destination This column lists the number of the destination extension if the call was transferred to another extension. If not, then '-' will be displayed.
Call schematic

This column displays the call flow:

  • The name of the extension that placed the call followed by the icon.
  • The icon followed by the name of the extension that received the call.

This table displays, for the local calls of all the extensions in the system, one record for the incoming flow and another one for the outgoing flow.

Ringing started The date and time the called extension started ringing.
The Initiated and Ringing started parameters show the actual time required for the called extension to start ringing from the moment the call was initiated by the caller.
Answered The date and time the call was answered.
Initiated The date and time the caller dialed the callee's number, initiating the call.
Call duration The total length of the call, displayed in the hh:mm:ss format.
CallID The unique number that Asterisk generated to identify the call.
Organization The name of the organization owning the extension.
SIP-CallID The identification number of the SIP packets belonging to a particular call.
Called DID The called Direct Inward Dialing (DID) number.
CallerID
The callerID of the person that placed the call.
PRI channel The identification number of the PRI card that contains the channel through which the call was made.
Call cost The cost of the call for the logged in user.
Profit

The profit made by the logged in user from this call.
Please note that it is highly advisable to hunt for the call costs that have a negative profit!

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