1) Add a new client, say client X, and assign him a charging plan
2) Under “Roles and Phone Numbers”, assign him 5 phone extension and 1 queue extension
3) Create 5 phone terminal extensions for client X and assign him a charging plan
4) Create 1 “queue” called Queue X for client X
5) Click Client > Client X > Queue X > Queue setup
a. Set queue size to 5
b. Set call distribution algorithm to ring all
c. Assign Queue X an incoming number
d. Tweak other settings if desired
e. Click ok
6) Click Client > Client X > Queue X > Queue agents
a. Click add local agent and add all 5 agents one at a time
Thats it! Now clients will call your single incoming number and all 5 phones will ring and you will have a queue of 5 callers to catch the overflow.
