Adding a Queue to Magnavoip

HOW to add a queue to Magnavoip with 5 agents and a queue of 5 callers


1) Add a new client, say client X,  and assign him a charging plan

2) Under “Roles and Phone Numbers”, assign him 5 phone extension and 1 queue extension

3) Create 5 phone terminal extensions for client X and assign him a charging plan

4) Create 1 “queue” called Queue X  for client X

5) Click Client > Client X > Queue X > Queue setup

a. Set queue size to 5

b. Set call distribution algorithm to ring all

c. Assign Queue X an incoming number

d. Tweak other settings if desired

e. Click ok

6) Click Client > Client X > Queue X > Queue agents

a. Click add local agent and add all 5 agents one at a time


Thats it! Now clients will call your single incoming number and all 5 phones will ring and you will have a queue of 5 callers to catch the overflow.

  • 28 Users Found This Useful
Was this answer helpful?

Related Articles

Blocking outgoing calls

To block an outgoing code for your client, you need to create an outgoing call rule. Click on...

Conference Rooms - setup & use

How Can Scheduled Conferences Be Used? Where Can these Conferences Be Used...

Configuring and Using Call Recording

MagnaVoIP has full-featured recording capability that allows for granular configuration of...

Fax-to-Email - setup & use

This article has been superceded by our fancy new EFax How-To guide here:EFax and You - A User's...

Adding an IVR to Magnavoip

How Can I Make An IVR Using a Magnavoip Hosted PBX ?   This article describes how...