Option9 has a cornucopia of features, many obvious and others a bit trickier to find. This adminstrator's guide is a comprehensive walkthrough of how to complete various tasks used on a day-to-day basis by Option9 admins and users.
Option9 Cloud PBX Users Guide:
https://secure.data102.com/downloads/Option9_Cloud_PBX_User_Guide.pdf
Option9 Cloud PBX Administrators Guide:
https://secure.data102.com/downloads/Option9_Cloud_PBX_Admin_Guide.pdf
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