Call Parking
Park Calls
With MagnaVoIP, you can "share" calls between extensions on the same client account.
Let's consider the following example: there are two extensions on the same client account. One belongs to a secretary and the other one belongs to her boss.
All calls ring on the secretary's extension which filters them and transfers the important one to her boss. If the boss is currently busy, she can transfer calls to a parking lot. She can call her boss and inform him the position of the call in the parking lot. The parking lot will keep the calls on hold until the boss is able to pick them up (i.e. unpark the calls).
It is essential that the two extensions have the Extension is multi-user aware permission enabled; otherwise, they are not allowed to park or unpark calls.
#2 – park call
If you want to send an answered call to the parking lot, you must press #2 on the phone keypad. The system announces the position of the call in the parking lot (this position can be used to unpark the call, when there are several calls in the parking lot). The call will be kept on hold until it is unparked by another extension from the same client account. If the call remains in the parking lot for a time period equal to the Parking timeout, it will be automatically returned to the extension that parked it.
Note
An extension can use the call parking feature only if it has the Extension is multiuser aware permission enabled. See the user documentation for details on how to set this permission.
*221 – unpark first call
To unpark the first call found in the parking lot, you must dial *221 on the phone keypad.
Note
An extension can unpark calls only if it has the Extension is multi-user aware permission enabled. See the user documentation for details on how to set this permission.
*225 – unpark selected call
If there are several calls in the parking lot, you can choose the one you want to pick up.
If you don't know the position of the call in the parking lot, dial *225 from your phone keypad. The system informs you about the Caller-IDs and their positions in the parking lot. When you hear the Caller-ID and position of the call
you want to unpark, press * on your phone keypad.
If you already know the position where the call was parked, dial *225 followed by the position. For example:
• you can unpark the third call in the parking to by dialing *2253
• you can unpark the tenth call in the parking to by dialing *22510
Note
An extension can unpark calls only if it has the Extension is multi-user aware permission enabled. See the user documentation for details on how to set this permission.
*229 – unpark last call
To unpark the last call found in the parking lot, you must dial *229 on the phone keypad.
Note
An extension can unpark calls only if it has the Extension is multi-user aware permission enabled. See the user documentation for details on how to set this permission.
