Call Forwarding
Extension Involved in a Conversation
All the functions from this chapter apply only to active call conversations.
Transfer Calls
Note
An extension can use the call transfer features only if it has the Extension is multiuser aware permission enabled. See the user documentation for details on how to set this permission.
#1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
When you are involved in a phone conversation, you can press #1 followed by an extension number FORWARD_NUMBER in order to transfer the interlocutor to that extension.
Note
The call can also be transferred to a number outside the MagnaVoIP server.
*2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER
Let's take the following example: there are two colleagues working in a support team. A call arrives on the extension belonging to colleague no. 1. He cannot solve the caller's problem, but knows that colleague no.2 solved a similar problem last week. If he dials *2 followed by his colleague's extension number,
his call will be put on hold; then a new call will be automatically placed to his colleague's number.
Colleague no.2 answers. Colleague no.1 explains the problem, asks him to take care of it and hangs up. Colleague no.2 will automatically be connected with the caller that was on hold.
When you are involved in a phone conversation, you can press *2 followed by an extension number FORWARD_NUMBER. The call will be put on hold and the system will place another call to the extension FORWARD_NUMBER.
If the FORWARD_NUMBER extension does not answer, the call is transferred back to your extension. If the FORWARD_NUMBER extension answers, you can communicate with the extension user. When you hang up, the call that waspreviously put on hold will be automatically transferred to FORWARD_NUMBER.
Note
The call can also be transferred to a number outside the MagnaVoIP server.
