05 - Ringing and pickup

Ringing Calls

 

Pick Up Another Extension's Call

Let's consider the following example: there are two secretaries sharing an office. Each of them has a MagnaVoIP phone terminal extension.

Their extensions belong to the same client account. Their extensions have the permission Extension is multi-user awareenabled.

Let's assume one of the secretaries is out of the office and her phone is ringing. MagnaVoIP allows the second secretary to pick up any call that rings on her colleague's phone.

 

*21 - pick up first call ringing

If your phone terminal extension has the Extension is multi-user aware permission enabled, you can pick up any call that is ringing on the extensions that belong to the same client account as you. By dialing *21 on your phone

keypad you will pick up the first call in the list of calls that are ringing on the client account.

 

*21TARGET_NUMBER - pick up call ringing

If there are several calls ringing on your client account and you want to pick up the call on a specific extension, you must dial *21 followed by the number of the target extension.

For example, let's assume there are two calls ringing at the same time on extensions 001*004 and 001*005. To pick up the call on 001*004, you must dial *21004.

 

 

*21PARTIAL_NUMBER - pick up first matching call

To pick up the call ringing on a certain extension, you do not have to specify the entire number of the target extension. If you dial *21 followed by the first few digits of the number (PARTIAL_NUMBER), MagnaVoIP will pick up the call on the first extension whose number matches PARTIAL_NUMBER.

For example, let's assume there are two calls ringing at the same time on extensions 001*211 and 001*222. To pick up the call on 001*222, you can dial *2122 (instead of *21222).

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